Shipping Information

Shipping & Delivery Information

Shipping Policy

We are pleased to offer a free shipping service for deliveries in New Zealand on all online orders over $xxx. Orders over $xxx sent to a rural delivery address will incur an $xxx charge.

All orders are processed within X to X business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Deliveries are handled by XXXX Courier. Please visit their website for tracking information on your order once it has been uplifted by them from our warehouse.
We will contact you prior to dispatching your order if your order requires additional courier tickets due to excessive weight or size or rural delivery. Also note, there may be some larger or bulky items which require us to quote on freight separately.

Please ensure delivery details provided are correct. We regret that delivery to P.O. Box addresses is not possible, and we assume no liability for wrong delivery if incomplete or incorrect details are provided. We will do everything we can to help solve any problems and to ensure your order is delivered smoothly.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.


North Island (standard)

X to X business days



North Island (rural)

X to X business days



South Island (standard)

X to X business days



South Island (rural)

X to X business days


Pick Ups, Order Status & Returns

Local in-store pickup

You can skip the shipping fees with free local pickup at Central Motor Group Taupo or Rotorua. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please visit our Returns Policy page for more information around refunds, returns and exchanges. We will meet our obligations under the Consumer Guarantees Act.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at